Refund policy

CANCELLATION POLICY

We understand that sometimes things don’t go according to plan, so if you need to cancel, we get it. We ask that you let us know as soon as possible. We encourage you to rebook for another time wherever possible.

Any cancellations within 14 days of your booking will unfortunately result in forfeiting the entire fee. This is because we will have turned away other bookings at the time that your booking was for. We encourage you to contact us as early as possible to see if we can assist with rebooking or transferring your booking to another person.

We reserve the right to cancel any order or booking for any reason in our absolute discretion without any liability to you. Where we do so, we will refund any amounts paid by you for the affected booking or product(s).

We will not be liable for any delay or failure to perform our obligations if such delay is due to any circumstances beyond our reasonable control.

Rhythm First Aid does not offer refunds or exchanges for change of mind. Please see how full refund policy below. 

REFUND POLICY

We want you to be 100% satisfied with your order.

If you are unhappy or dissatisfied with your purchase please contact us (hello@rhythmfirstaid.com.au)

We do not offer a refund or exchange for change of mind.

We pack all orders with love and care, so that they arrive to you safely. We cannot take responsibility for items damaged after they leave our premises, however, if your item is damaged please contact us.